Estimated wait times are based on data related to the customers ahead of you in line, so the actual call times can vary. Also, sometimes a customer in line before you will add additional time (this is known as a Recharge), which changes the original wait time estimate. If your callback window has expired, and you would still like to speak to a particular psychic, you might attempt to add yourself to the callback list again. You can also call our Customer Service team at 1-800-773-3428 (1-800-PREDICT) to help you get back in the callback queue.