Estimated wait times are based on data related to the customers ahead of you in line, so the actual call times can vary. Also, sometimes a customer in line before you will add additional time (this is known as a Recharge), which changes the original wait time estimate. If your callback window has expired, and you would still like to speak to a particular psychic, you might attempt to add yourself to the callback list again. You can also call our Customer Service team at 1.800.489.8654 to help you get back in the callback queue.