We strive to provide you with a positive experience! At California Psychics® we aim to provide you with a tailored, positive, and uplifting experience on every call. We have several processes in place (see below) to ensure that we are hiring only the best of the best psychics, and that they maintain a high level of service and accuracy throughout their tenure with us.
1. We have dedicated Psychic Recruiting personnel that conduct an interview to establish that the psychic not only has real gifts, but is professional, customer-oriented and friendly, and communicates clearly. We are very selective in this process, and the majority of applicants do not make it past this stage.
2. During a psychic's first 90 days we closely monitor their performance to further ensure they are upholding our high standards. Our Customer Service representatives get readings with newly hired psychics so that we have immediate in-house feedback. (This quality control process continues throughout a psychic's time with California Psychics.)
3. As an additional quality check, each new customer is contacted by a California Psychics representative to make sure their first reading was a positive experience.
4. Lastly, customers leave feedback for our psychics every day. You can read it online here: Psychic Testimonials.
5. If you are not satisfied with a reading, you can always contact our friendly Customer Service team at 1.800.489.8654 and they will gladly assist you.